Privacy Policy

Oscar Richards Estate Agents is an independent, client-focused estate agency based in Leicester, UK. We specialise in residential property sales, lettings, and property management, and pride ourselves on offering a high standard of service built on trust, transparency, and local expertise.

This Privacy Policy outlines how Oscar Richards Estate Agents collects, uses, stores, and protects personal data when you engage with us, whether as a client, tenant, landlord, buyer, or visitor to our website. We understand how important your personal information is and are fully committed to protecting it in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant privacy laws.

By interacting with Oscar Richards Estate Agents, you agree to the practices described in this policy. We encourage you to read it carefully and contact us should you have any questions or concerns about how your data is handled.

Data we collect

We may collect and process the following types of personal data:

– Full name, address, email address, and telephone number
– Identification documents (e.g., passport or driving license for legal verification)
– Financial information relevant to property transactions
– Preferences and interests relating to real estate services

How we use your data

The data we collect is used to:
– Facilitate property sales, lettings and purchases
– Communicate with clients regarding services and appointments
– Fulfil legal and regulatory obligations
– Improve our services and user experience

Legal Basis for Processing:

We process your data under one or more of the following legal grounds:
– Your consent
– The necessity of processing for the performance of a contract
– Compliance with legal obligations
– Our legitimate interests (e.g., marketing relevant services)

Data Sharing:

We do not sell or rent your personal information. However, we may share it with trusted third parties-when necessary, such as:
– Legal representatives and financial advisors
– Property portals and service providers involved in your transaction
– Regulatory authorities when legally required

Data Retention:

We will only retain your data for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, tax or regulatory requirements.

Your Rights:

Under the UK GDPR, you have the right to:
– Access your personal data
– Request correction of incorrect data
– Request deletion of your data (subject to legal limits)
– Object to or restrict processing
– Withdraw consent at any time

Data Security:

We take appropriate technical and organisational measures to secure your data and prevent unauthorised access, alteration, or disclosure.

If you have any questions about this policy or wish to exercise your rights, please contact us.